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Social Responsibility / Responsible Gambling

Our betting, gambling and gaming solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility (SR) Code by a betting operator.

We understand that losing large amounts of money can be a distressing and worrying time. Our legal team specialise in acting on behalf of individuals who have have disputes with betting operators, often in circumstances where the betting operator should clearly have identified at an earlier stage that the individual was not betting responsibly, and should have intervened accordingly.

Under the provisions of the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), as well as the statutory framework surrounding betting and gaming, operators are obligated to comply with a number of codes of conduct, including the SR code.

Can Problem Gamblers Get Their Money Back?

Betting operators have a duty to protect vulnerable customers, including those suffering from mental health issues and gambling addictions, and to encourage customers to gamble responsibly and within their means.

To this end, the LCCP requires operators to:

  • Carry out identification checks to comply with anti-money laundering legislation
  • Carry out age verification processes to ensure that access to betting and gaming services is denied to individuals under the age of 18
  • Undertake investigations and verification of the source of funds used to gamble to ensure that customers are betting within their means
  • Identify potentially vulnerable individuals and inform them of the relevant responsible gambling facilities and external agencies which may assist them with gambling problems

We understand how difficult it can be for individuals who have lost everything to come to terms with what has happened, and admit that they need help. We offer a compassionate, understanding, and discreet approach to resolving betting and gambling disputes, and will seek to resolve matters for you as quickly and effectively as possible. We have experience of dealing with and resolving matters in a number of different ways and have been successful in doing so. Please call our gambling dispute specialists on 01202 525333, or send us an email to discuss your case and how we may be able to assist you in recovering your losses.

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