How can we help?
When you submit this form an email will be sent to the relevant department who will contact you within 48 hours. If you require urgent advice please call 01202 525333.
FAQs
Is my betting/gambling activity regulated?
The Gambling Commission regulates arcades, betting, bingo, casinos, gaming machine providers, gambling software providers, lottery operators, external lottery managers and remote gambling (online and by phone) that use British-based equipment.
How is my activity regulated?
All commercial gambling businesses which hold a licence under the Gambling Act must comply with that legislation and the Gambling Commission’s Licence conditions and codes of practice (LCCP).
Am I a problem gambler?
Guidance published by the Gambling Commission states that:
“Problem Gambling means gambling to a degree that compromises, disrupts or damages family, personal or recreational pursuits. (…) Problem gamblers are defined as ‘gamblers who gamble with negative consequences and a possible loss of control”.
What does “self-exclusion” mean?
Self-exclusion is a method by which individuals who have self-identified that they have a gambling problem can register with one, or more, betting operators, in order to exclude themselves from gambling . Individuals can self-exclude indefinitely or for varying periods, commonly five years, during which they will be prohibited from betting or gaming with the operators with which the exclusion applies. Various organisations exist to provide a single point of call for exclusions which cover multiple betting operators and which can apply to traditional betting shops as well as online gambling.
Social Responsibility / Responsible Gambling
The world of online betting, gambling and gaming is a fast-developing area, so it is vital to receive timely specialist advice from an expert solicitor in the sector. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.
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Social Responsibility / Responsible Gambling
The world of online betting, gambling and gaming is a fast-developing area, so it is vital to receive timely specialist advice from an expert solicitor in the sector. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.
Find Out MoreBetting with Unauthorised Funds
Our experienced team act for individuals who have bet outside their means which can include funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money.
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Betting with Unauthorised Funds
Our experienced team act for individuals who have bet outside their means which can include funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money.
Find Out MoreBreach of Contract / Betting Operators Failing to Pay Out
We can assist individuals in the recovery of winnings from betting operators where the operator has failed or refused to pay out to the individual. The operator’s failure to pay out could be as a result of a multitude of reasons, including purported anti-money laundering considerations, social responsibility or responsible gambling considerations, or a purported breach of the operator’s various and extensive terms and conditions.
Find Out MoreHelp Beyond Legal Advice
Whilst we cannot advise on the merits of effectiveness of any particular tools or services available to assist with a gambling addiction, we are aware that there are a number of different options and services available to individuals which may help in certain cases.
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Read MoreOur experts
The Solicitor that I dealt with was Paul Kanolik (a partner at the firm) and he was excellent from the start. He was attentive and pro-active, and within a few days the dispute had been resolved. Their pricing was very reasonable too. I would strongly recommend Ellis Jones.
Mr Lower, 28th November 2020
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