How can we help?

When you submit this form an email will be sent to the relevant department who will contact you within 48 hours. If you require urgent advice please call 01202 525333.

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FAQs

Is my betting/gambling activity regulated?

All commercial gambling businesses which hold a licence under the Gambling Act 2005 must comply with that legislation and the Gambling Commission’s Licence Conditions and Codes of practice (LCCP). 

The Gambling Commission regulates a number of different types of betting operators and service providers including; arcades, betting, bingo, casinos, gaming machine providers, gambling software providers, lottery operators, external lottery managers and remote gambling (online and by phone), that use British-based equipment.

Am I a problem gambler?

It can be incredibly difficult to identify if you have a gambling problem or addiction, with Guidance published by the Gambling Commission stating that:

“Problem Gambling means gambling to a degree that compromises, disrupts or damages family, personal or recreational pursuits. (…) Problem gamblers are defined as ‘gamblers who gamble with negative consequences and a possible loss of control”.

With this in mind, it’s always best to seek medical advice and support for your mental health and wellbeing if you have any concerns that you may have a problem with your gambling.

What does “self-exclusion” mean?

Self-exclusion is a method for individuals who want to self-identify that they have a gambling problem and can register with one, or more, betting operators, in order to exclude themselves from gambling. 

Individuals can self-exclude indefinitely or for varying periods of time, commonly five years, during which they will be prohibited from betting or gaming with the operators with which the exclusion applies. Various organisations also exist to provide a single point of call for exclusions, which cover multiple betting operators and which can apply to traditional brick-and-mortar betting shops as well as online gambling sites.

Social Responsibility / Responsible Gambling

The world of online betting, gambling and gaming is a fast-developing one, so it’s vital to receive timely advice from an expert solicitor on matters regarding social responsibility and gambling. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.

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Social Responsibility / Responsible Gambling

The world of online betting, gambling and gaming is a fast-developing one, so it’s vital to receive timely advice from an expert solicitor on matters regarding social responsibility and gambling. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.

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Betting with Unauthorised Funds

Our experienced team act for individuals who have bet with  funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money. Find out more about how our team can help you if you’ve bet with unauthorised funds.

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Betting with Unauthorised Funds

Our experienced team act for individuals who have bet with  funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money. Find out more about how our team can help you if you’ve bet with unauthorised funds.

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Breach of Contract / Betting Operators Failing to Pay Out

We can assist individuals in the recovery of winnings from betting operators who have failed or refused to pay out. The operator’s failure to pay out could be as a result of a number of complex reasons, including purported anti-money laundering considerations, social responsibility or  a purported breach of the operator’s various and extensive terms and conditions.

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Help Beyond Legal Advice

While we’re unable to advise on the merits of effectiveness of any particular tools or services available to assist with a gambling addiction, we are aware that there are a number of different options available to meet individual needs which may help in a lot of cases.

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Our experts

William Fox Bregman

Partner, Solicitor & Head of Banking and Finance Litigation

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Paul Kanolik

Partner & Solicitor

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William Dooley

Senior Associate Solicitor

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Henrietta Frew

Senior Associate Solicitor

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Luke Baldwin

Solicitor

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Emily Ferris

Chartered Legal Executive

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Laura Lammond

Solicitor

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Conor Maher

Solicitor

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Amy Mellor

Solicitor

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Wai Chan

Paralegal

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Melissa King

Personal Assistant

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Daniel Lewis

Trainee Solicitor

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Ellie Sherriff

Personal Assistant

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Grace Tyror

Personal Assistant

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Georgie Standhaft

Paralegal

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The Solicitor that I dealt with was Paul Kanolik (a partner at the firm) and he was excellent from the start. He was attentive and pro-active, and within a few days the dispute had been resolved. Their pricing was very reasonable too. I would strongly recommend Ellis Jones.

Mr Lower, 28th November 2020

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Here to help

Our specialist teams can provide full service legal advice and assistance, providing practical and cost-effective solutions.

Our offices

Bournemouth
302 Charminster Road Bournemouth Dorset BH8 9RU
01202 525333 Contact
London
Office 320 107 – 111 Fleet Street London EC4A 2AB
02039 784720 Contact
Poole
14a Haven RoadCanford Cliffs, Poole Dorset BH13 7LP
01202 709898 Contact
Ringwood
Monmouth Court Southampton Road, Ringwood Hampshire BH24 1HE
01425 484848 Contact
Swanage
55 High Street Swanage Dorset BH19 2LT
01929 422233 Contact
Wimborne
39a East Street Wimborne Dorset BH21 1DX
01202 057676 Contact