How can we help?
When you submit this form an email will be sent to the relevant department who will contact you within 48 hours. If you require urgent advice please call 01202 525333.
FAQs
Is my betting/gambling activity regulated?
All commercial gambling businesses which hold a licence under the Gambling Act 2005 must comply with that legislation and the Gambling Commission’s Licence Conditions and Codes of practice (LCCP).
The Gambling Commission regulates a number of different types of betting operators and service providers including; arcades, betting, bingo, casinos, gaming machine providers, gambling software providers, lottery operators, external lottery managers and remote gambling (online and by phone), that use British-based equipment.
Am I a problem gambler?
It can be incredibly difficult to identify if you have a gambling problem or addiction, with Guidance published by the Gambling Commission stating that:
“Problem Gambling means gambling to a degree that compromises, disrupts or damages family, personal or recreational pursuits. (…) Problem gamblers are defined as ‘gamblers who gamble with negative consequences and a possible loss of control”.
With this in mind, it’s always best to seek medical advice and support for your mental health and wellbeing if you have any concerns that you may have a problem with your gambling.
What does “self-exclusion” mean?
Self-exclusion is a method for individuals who want to self-identify that they have a gambling problem and can register with one, or more, betting operators, in order to exclude themselves from gambling.
Individuals can self-exclude indefinitely or for varying periods of time, commonly five years, during which they will be prohibited from betting or gaming with the operators with which the exclusion applies. Various organisations also exist to provide a single point of call for exclusions, which cover multiple betting operators and which can apply to traditional brick-and-mortar betting shops as well as online gambling sites.
Social Responsibility / Responsible Gambling
The world of online betting, gambling and gaming is a fast-developing one, so it’s vital to receive timely advice from an expert solicitor on matters regarding social responsibility and gambling. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.
Find Out MoreSocial Responsibility / Responsible Gambling
The world of online betting, gambling and gaming is a fast-developing one, so it’s vital to receive timely advice from an expert solicitor on matters regarding social responsibility and gambling. Our experienced solicitors can advise and assist you if you have been the victim of a breach of the Social Responsibility Code.
Find Out MoreBetting with Unauthorised Funds
Our experienced team act for individuals who have bet with funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money. Find out more about how our team can help you if you’ve bet with unauthorised funds.
Find Out MoreBetting with Unauthorised Funds
Our experienced team act for individuals who have bet with funds which they were not authorised to bet with, such as family savings, trust funds, or borrowed/misappropriated money. Find out more about how our team can help you if you’ve bet with unauthorised funds.
Find Out MoreBreach of Contract / Betting Operators Failing to Pay Out
We can assist individuals in the recovery of winnings from betting operators who have failed or refused to pay out. The operator’s failure to pay out could be as a result of a number of complex reasons, including purported anti-money laundering considerations, social responsibility or a purported breach of the operator’s various and extensive terms and conditions.
Find Out MoreHelp Beyond Legal Advice
While we’re unable to advise on the merits of effectiveness of any particular tools or services available to assist with a gambling addiction, we are aware that there are a number of different options available to meet individual needs which may help in a lot of cases.
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