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Betting, Gambling and Gaming

Our betting, gambling and gaming dispute solicitors are experienced in dealing with a range of legal services surrounding betting claims. We can provide you with clear and pragmatic advice in both dispute resolution and corporate and regulatory matters.

The world of online betting, gambling and gaming is a fast-developing area, with many legal challenges which come as a result, so it is vital to receive timely specialist advice from an expert solicitor in the sector.

With digital technology becoming more influential in the gaming and betting industry, gambling regulation is moving at a speedy pace and gambling laws can be complicated. Our team understand the regulatory and commercial environment and can provide legal advice in respect of both online and land-based gaming activity.

We have experience in providing commercial advice and also in acting on behalf of individuals who have fallen victim to the failings and negligence of betting operators.

Gambling legal services and advice

The types of betting and gaming matters that we are frequently involved in includes:

  • Assisting individuals in complaints against betting operators for breach of the social responsibility code
  • Assisting individuals in making complaints to the Gambling Commission
  • Advising vulnerable individuals in respect of gambling self-exclusions
  • Dealing with breaches of contract by betting operators (i.e. refusals to pay out winnings)
  • Advising individuals in respect of the use, and loss, of unauthorised funds
  • Advising on and preparing terms and conditions for websites supplying gambling services to consumers and ensuring compliance with the Consumer Rights Act 2015
  • Advising businesses on considerations around data protection, privacy, and intellectual property

Are you betting responsibly?

Gambling operators have a social responsibility to protect vulnerable customers, including those suffering from mental health issues and gambling addictions, and to encourage customers to gamble responsibly and within their means. In certain circumstances where people with gambling problems are betting with unauthorised funds and gambling outside of their means it may be possible to recover their losses.

Our betting and gaming solicitors will provide practical and cost-effective solutions to your legal betting and gambling-related questions.

What responsibilities does a betting company have under the social responsibility code?

The Gambling Commission has issued, and periodically updates, the Licence Conditions and Codes of Practice (LCCP) which betting operators must comply withby following their operating licences. These requirements are deliberately vague. However, under the LCCP there is a specific provision known as the Social Responsibility Code. This code directs betting operators as to how they interact with customers and ensures that operators encourage responsible gambling to avoid customers with betting problems and addictions from losing more than they can afford.

What powers does the Gambling Commission have to award compensation?

Whilst the Gambling Commission does not have any specific statutory framework for awarding compensation in the way that an Ombudsman might, there does exist the possibility that redress can be obtained through the Commission. If the Commission finds an operator to be in breach of their operating licence conditions, the Commission can impose a financial penalty against the operator. However, the Commission is not required to ensure that this penalty is paid as compensation to the victim of any breach, and such funds may instead be used to fund general organisations such as GamStop or GamCare.

What are the anti-money laundering and source of funds requirements that betting operators have to comply with?

Under the terms of the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), as well as the statutory framework surrounding betting and gaming, several obligations have been imposed upon operators in regards to anti-money laundering (AML) and source of funds. Operators are required to take a ‘risk-based’ approach to the verification of identity, and verification of source of funds with specific processes usually varying between respective operators.

What does “self-exclusion” mean?

Self-exclusion is a method by which individuals who have self-identified that they have a gambling problem can register with one, or more, betting operators, in order to exclude themselves from gambling . Individuals can self-exclude indefinitely or for varying periods, commonly five years, during which they will be prohibited from betting or gaming with the operators with which the exclusion applies. Various organisations exist to provide a single point of call for exclusions which cover multiple betting operators and which can apply to traditional betting shops as well as online gambling

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