The grievance procedure which should state that if an employee has a complaint or concern they should attempt to deal with it informally first and if this does not work put their compliant in writing.
Steps to follow in a grievance procedure should include:
- Receive written grievance from employee;
- Acknowledge grievance and invite the employee to attend a meeting. Also advise the employee of the right to be accompanied by a colleague or trade union representative;
- Hold grievance meeting. At the meeting the employee should set out grievance and state how they would like it to be resolved;
- Investigate the employee’s grievance in full. This could involve interviewing relevant witnesses;
- Notify employee of outcome in writing and of right to appeal decision;
- If employee appeals invite employee to attend an appeal meeting, with a companion and an impartial person.
It is really important that as a minimum when dealing with disciplinary and grievances that the employer is aware of and follows the Acas Code of Practice. The Code can be found here.